Refund policy

Every pair is made after you order. If you are unsure of your size, write it in the note to the maker, and we will be in touch before we cut.

Returns. Tell us within 14 days of receiving your pair if you would like to return it. It must be unworn, with its box, bag and cards. Please try it on a clean, soft surface; a pair with marked soles cannot be taken back. The return shipping is yours to pay. We refund the price of the pair to the way you paid, within 7 working days of it reaching us. Your bank may take a few days more.

One exchange of size. If the size is not right, we exchange it once. Send the pair back at your cost; we make the new size and send it to you at ours.

If something is wrong. If your pair arrives damaged or not as ordered, write to us within 24 hours of receiving it, with photographs. We will make it right. Every pair carries a six-month craftsmanship warranty against manufacturing defects.

Made for you. A pair made for you, in a leather and colour you choose from our palette, is cut and made for you alone after you order. It is not exchanged for a different size. Please tell us your usual size, and anything about your feet, in the note to the maker. If anything is not right when it arrives, write to us within 24 hours with photographs and we will look at it with you personally.

Cancelling. You can cancel before your pair leaves us, and we refund in full. A pair made for you can be cancelled until we begin cutting it.

Sending a pair back. Please write to us with your order number first. A pair coming back into India needs its own customs papers; we send them to you with the DHL return instructions. A parcel sent without them can be held at customs, and we cannot refund or exchange a pair until it reaches us.

Write to us: info@blaksand.com · +91 84009 06688